Last updated: 9 July 2026
These Terms of Service ("Terms") govern your access to and use of the InstantNeed website (instantneed.in) and mobile application (together, the "Platform"), operated by Instantneed Pvt Ltd, having its registered office at 5959, 12 Cross Road, Ambala Cantt, Ambala 133001, Haryana, India ("InstantNeed," "we," "us"). By creating an account or placing an order, you agree to these Terms.
InstantNeed is a B2B wholesale ordering platform intended for businesses, shop-owners, and other commercial buyers purchasing goods for resale or business use, not for individual personal/household consumption. You must provide accurate registration information, including a valid business name and GST/VAT number where applicable, and you are responsible for maintaining the confidentiality of your account credentials.
We aim to deliver orders within the estimated timeframe shown at checkout, but delivery times are not guaranteed and may vary based on location and product availability. You are responsible for providing an accurate delivery address and being available (or arranging for someone to be available) to receive and pay for the order upon delivery.
If you receive damaged, incorrect, or missing items, contact us within 7 days of delivery at support@instantneed.in or +91 8295781959 with your order ID and a description of the issue. Since orders are paid via COD, approved refunds will be arranged as a replacement, store credit, or bank transfer, as appropriate, since no payment method is on file.
We may suspend or terminate your account if we reasonably believe you have violated these Terms, provided false registration information, or engaged in fraudulent or abusive activity. You may close your account at any time by contacting support.
To the maximum extent permitted by law, InstantNeed is not liable for indirect, incidental, or consequential damages arising from your use of the Platform. Our total liability for any claim relating to an order is limited to the value of that order.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer:
Complaints will be acknowledged within 48 hours and resolved within one month, in accordance with applicable law.
These Terms are governed by the laws of India, and any disputes arising from them will be subject to the exclusive jurisdiction of the courts of Ambala, Haryana, India.
We may update these Terms from time to time. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.